Terms & Conditions

Terms & Conditions

Taylor Holiday Lets accepts reservations of holiday accommodation made by telephone, email, in person, in writing or online. When a reservation is made with us, by any means, our terms and conditions are deemed to have been accepted by the Booker. Any questions regarding the terms should be raised with us as soon as possible. Email: [email protected]

1. Contract

Taylor Holiday Lets act for ourselves arranging short-term holiday rentals and acts on behalf of ourselves as the property owners. The Contract for the letting of the property is between the Client and ourselves. The Contract will be entered into and becomes legally binding when Taylor Holiday Lets issues the confirmation email, and the contract is at all times subject to the Booking Conditions. The Client should check the booking confirmation email carefully as it includes the property, length of stay, charged, and other relevant booking details. The Client should notify Taylor Holiday Lets immediately in case of any discrepancy, mistake, or query.

The Contract of Hire is governed by British law and jurisdiction, for the hire of the property for holiday purposes only. The lead name (‘Client’) on the booking must be over 18 years old, and a member of the party occupying the property. The Client agrees to take responsibility for all members of the party.

2. Payment

If you book one of our properties via HomeAway then our terms and conditions are stated on their website along with your booking confirmation.

If you book with us directly then below are the following guidelines for our payment structure:

To secure your booking we would need 25% deposit of your total booking price to be paid upfront
The remaining 75% of your total price would be required to be paid 8 weeks (64 days) prior to your arrival
We would also be required to take a separate damage deposit bond 8 weeks (64 days) prior to your arrival

Damage deposit bonds will be paid back into your paid account within 7 working days of your departure presuming no damage has occurred within the property as stated in our terms and conditions.

Damage bond amounts for our individual properties are stated below:

Brook House – Peak District – Bradwell – £200
Ferrymans Wharf – North Wales – Tal-y-Cafn – £250
Portree – Northern Ireland – Antrim Coast – £300
Bathmans Cottage – Derbyshire Dales – Matlock – £250
Riverside Cottage – Peak District – Darley Bridge – £250
Bridge View – Peak District – Darley Bridge – £250
Bridge View & Riverside combined – Darley Bridge £500

All payments must be made to Taylor Holiday Lets via the info provided to you in your confirmation email.

3. Cautionary Damage Security Deposit

If customers book with us via Vrbo then our terms and conditions will be listed on their website for our individual properties.

If customers book direct with us we will charge you a set amount per property for a cautionary damage deposit which will be required to be paid alongside the payment schedule, this is usually to be paid 8 weeks prior to your arrival. After your stay, if the property sustained substantial damage, loss of contents or any additional costs were incurred we would get in touch regarding deductions from your deposit before not refunding any monies. This does not include normal wear and tear and minor incidentals. Cautionary damage deposits will be paid back to our customers within 7 days of their departure. Amounts per property is stated below:

Brook House – Peak District – Bradwell – £200
Ferrymans Wharf – North Wales – Tal-y-Cafn – £250
Portree – Northern Ireland – Antrim Coast – £300
Bathmans Cottage – Derbyshire Dales – Matlock – £250
Riverside Cottage – Peak District – Darley Bridge – £250
Bridge View – Peak District – Darley Bridge – £250
Bridge View & Riverside combined – Darley Bridge £500

See also Points 7 and 8 regarding care of the property.

4. Cancellation/Refund Policy (See also 5. Cancellation Insurance)

Any cancellation made by the Client for whatever reason shall be made via email to us on: [email protected]. On receipt of notice of cancellation, attempts will be made to re-let the property by Taylor Holiday Lets for the period of the booking. If re-letting the property is successful for the whole period, all the monies paid less an administrative charge of £20 per booking will be refunded. If re-letting the property for part of the period booked is successful, an amount equal to the money paid by the Client less the rental for the period which is not re-let and an administrative charge of £20 will be refunded. If it has not been possible to re-let the property at all then all monies paid by the Client shall be forfeit to Taylor Holiday Lets. It is strongly recommended that Cancellation Insurance is purchased at the time of booking, further details relating to this are set out in the paragraph below.

In the case that the property becomes unavailable, please see Point 18 regarding Taylor Holiday Lets responsibilities.

5. Change of Date

Taylor Holiday Lets may consider a request from a Client to change the dates of the booking after confirmation has been issued. Agreement will be given subject to all of the following conditions being met: if the property is available for the period requested, the request is received more than 8 weeks prior to the commencement of the rental (otherwise normal cancellation terms apply)

6. Cancellation Insurance

No refunds will be given on the cancellation of a booking by the client, except in the event of the property being resold as laid out in Paragraph 4, Cancellation/Refund Policy. We strongly recommend a Client takes out holiday insurance which may provide cover in the event of a cancellation.

7. Breakages or Damages

The Client is legally bound to reimburse Taylor Holiday Lets for replacement, repair or extra cleaning costs incurred as a direct result of the Client’s use of the Property on demand. Reasonable charges can be incurred for, but not limited to, cleaning of furnishings, replacement equipment, keys, towels or bedding soiled beyond normal wear. Taylor Holiday Lets reserves the right to refuse further bookings as a result of previous damage.

8. Care of the Property

8.1 The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. The Client shall abide by all instructions regarding the use of the property and its fixtures and fittings as notified by Taylor Holiday Lets.

8.2 The Client shall take care not to leave personal possessions in the property on departure. Taylor Holiday Lets will make every effort to return high value items provided that the client notifies us within 24 hours of departure. We accept no responsibility for personal possessions left in the property following departure. A possible charge will apply for the return of lost property.

9. Pets

For more information please read our Dog Terms and Conditions. An extra charge per dog per night is applicable. A maximum of two dogs are welcome in our properties. No pets other than dogs are permitted. Dogs are always to be properly controlled and supervised and must not be left unattended at the property. Dogs are not permitted in any of the bedrooms or on any of the furniture. Clients must clean up after all dogs inside and outside of the property, or extra cleaning costs can apply. Please be aware that our properties are advertised as having an enclosed garden, this does not guarantee the garden is fully secure for all dogs.

Registered guide and hearing dogs belonging to those with visual and hearing impairments are allowed in all properties without charge.

Guests with allergies should be aware that we cannot guarantee that there have been no dogs previously kept at the property, nor can we accept any liability for any suffering which may occur as a result of such pets having been present.

10. Period of Hire

Rentals commence at 4pm on the day of arrival and terminate at 10am on the day of departure, unless stated otherwise pre arranged with Taylor Holiday Lets. Guests may be permitted to extend their stay, arrive earlier, or stay later subject to availability. This must be by prior agreement via email directly with us or communication via Vrbo to Taylor Holiday Lets and may be subject to an additional charge.

11. VAT

We are not registered for VAT, in which case no tax is payable.

12. Use of Property

The number of persons occupying a property must not exceed the numbers stated in the booking agreement. We provide cots for small children if necessary but we require 7 days notice prior to your arrival.

The property shall be used for personal and domestic purposes only for the duration of the rental. The property shall not be used for any commercial purposes without the consent of Taylor Holiday Lets. Taylor Holiday Lets reserves the right to refuse entry to the entire party if this condition is not observed, and generally in the case of any breach of these Booking Conditions by the Client where Taylor Holiday Lets consider such exclusion is reasonable.

If any guests fail to leave the property on the agreed date and times we have authority to enter the house and start a changeover. Any personal property will be gathered and placed into a neat pile so the cleaners can clean the house ready for the next guests. We are not responsible for any losses to personal items and we will not enter the house during your booked stay with us unless you are notified of the occasion.

We change our house codes regularly so previous guests nay not have access to the house, we often change the locks for the houses also for extra added security. Our website is continually updated with the correct access codes.

Smoking is prohibited inside all of our properties and must be done outside away from each property.

13. Day Guests

Visitors in the day are allowed at all properties, but a Client should advise Taylor Holiday Lets in advance via email of the number of guests that will be visiting. It is important that permission is granted so numbers satisfy health and safety as well as fire regulations.

14. Eligibility
Taylor Holiday Lets reserves the right to refuse any bookings, in particular bookings from a) groups of people under the age of 21, b) hen or stag parties c) groups whose numbers exceed our individual property limit a stated on each property page (4,6 or 8 persons is currently a rough guideline)

15. Complaints
Should there be any cause for complaint during the occupation of the property Taylor Holiday Lets must be notified promptly and in case of serious problems confirmed in writing. Compensation will not be made for any complaints made after the Hire of the property has ended, or where a Client has prevented an opportunity to address a complaint during the Client’s stay.

16. Right of Entry
Taylor Holiday Lets and its contractors, shall be allowed the right of entry to the property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance. Under normal circumstances, we will always ask in advance for permission to enter.

17. Property Literature

All care has been taken to ensure the accuracy of each property description and all information is given in good faith and is believed to be correct. We may be required to make amendments or choose to make improvements to a property between the time a Client books and the arrival date. Where a change might materially affect the property and the Client’s booking, Taylor Holiday Lets will communicate this with the Client as soon as they are made aware.

18.Liability

18.1 The following provisions set out the entire liability of Taylor Holiday Lets (including liability for acts or omissions of its employees, agents and subcontractors) to the Client in respect of: (1) any breach of these Booking Conditions; and (2) any representation, statement or tortuous act or omission including negligence arising under or in connection with the Contract.

18.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract. Nothing in the Contract excludes or limits the liability of Taylor Holiday Lets for death or personal injury caused by negligence or fraudulent misrepresentation.

18.3 Subject to the total of clause 18: (1) Taylor Holiday Lets total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of the Contract shall be limited to a sum equal to three times the rental fee; and (2) Taylor Holiday Lets shall not be liable to the Client for any type of indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever (however so caused) which arise out of or in connection with the Contract. Save for any rights under these Conditions and the Contract which may be exercised by Taylor Holiday Lets no term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.

Without prejudice, if the property which the Client has booked becomes unavailable or unusable for the date of the booking, then Taylor Holiday Lets obligation will be to (1) use their best endeavour to find a suitable alternative property, or failing which (2) to reimburse the Client for any monies paid. Notwithstanding any other provision of this Contract, neither Taylor Holiday Lets or individually be deemed to be in breach of this Contract or otherwise be liable to the Client, for delay in performance or the non-performance of their obligations, due to any circumstance beyond their reasonable control, and the time for performance of that obligation shall be extended accordingly. Force Majeure covers, without limitation, fire, flood, exceptional weather conditions, epidemics, destruction, and damage of the Property by any cause other than the negligence of Taylor Holiday Lets and all similar situations. No compensation, costs, or other sums of any description (including without limitation the cost of securing an alternative property/accommodation) will be payable in such circumstances by Taylor Holiday Lets to the Client.

19. Communicating with the Client

For the purposes of the Data Protection Act 1998, Taylor Holiday Lets is the sole data controller of all personal data provided to Taylor Holiday Lets by Clients and prospective Clients. In order to process a booking Taylor Holiday Lets needs to collect certain personal data details from the Client, for example names and addresses of party members, credit/debit card or other payment details, special requirements, such as those relating to a disability or medical condition which may affect any party member’s holiday arrangements. If Taylor Holiday Lets needs any other personal details the Client will be told before they are obtained. Taylor Holiday Lets at times needs to pass these details on to other parties so that the holiday rental can be provided, for example the credit/debit card company, bank or insurance company. Taylor Holiday Lets also needs to process and store Clients’ personal details for its own administration, market analyses and operational reviews. A customer/clients email will also be added to our mailing list post booking with us, the customer can remove this and unsubscribe at any point either at the bottom of the email or contacting us directly.

Taylor Holiday Lets would also like to store and use personal details for future marketing purposes (for example sending brochures or details of promotions which Taylor Holiday Lets feels may be of interest). All details given to Taylor Holiday Lets at any time will be kept, but only names, contact details and the booking preferences will be used for marketing purposes unless the Client chooses to opt out of this. Taylor Holiday Lets will respect the privacy of personal data and will comply with all relevant and current data protection legislation. Without written consent Taylor Holiday Lets will not make its mailing list or Clients’ personal data available for marketing purposes unless required to do so by a Court of Law. Competent jurisdiction will not disclose personal data to anyone. Taylor Holiday Lets can however supply promotional offers on behalf of third parties only where the Client has opted in and the offering is deemed relevant to the Client.

20.Warranties

Taylor Holiday Lets does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its contractors.

21. Exclusive Offers

Taylor Holiday Lets may from time to time offer discounted rates for last minute bookings, these offers apply to new bookings only for the dates specified on the offer and cannot be used in conjunction with any other discount. Any disputes are at the discretion of Taylor Holiday Lets.

22. CCTV

Taylor Holiday Lets uses CCTV systems on most houses. This isn’t used for the duration of any clients stay and is only used as a deterrent against any theft whilst we have no guests staying at our properties.

23. Safety information

Some of our properties have individual character and charm and therefore extra care may be needed for families with children or anyone at risk due to the architectural character of the accommodation, especially if the accommodation has unconventional stairs or a balcony for instance. Please take special note of the following:

When you arrive

Familiarise yourself with the location of any safety equipment such as a fire extinguisher/fire blanket and read the operating instructions.
Familiarise yourself with the escape routes.
Familiarise yourself with the layout of the accommodation and location of light switches, always put a light on when moving around the accommodation at night and consider leaving a stair or landing light switched on.

Be aware and be safe

Always securely lock the accommodation whenever you leave it and at night. Make sure windows are closed (and locked), where possible. Never leave valuables in open view.
Always climb/descend stairs/steps very carefully. Hold any handrail and walk slowly. Always accompany young children.
If smoking is permitted always ensure that all smoking materials are safely extinguished and never smoke in bed.
If you smell gas, report it immediately. Black sooty marks or stains and lazy orange flames on a gas appliance and excessive condensation in the room could indicate a faulty gas appliance.
Switch off electrical appliances at night and do not leave appliances like the TV, washing machines and driers running when you go out.
If the property has open fires or wood burning stoves, make sure you use the fireguard, keep children and pets under close supervision and ensure that the fire is safely out before you go to bed.
Something as simple as a window blind cord or chain can present a real danger to young children check all areas and keep all cords and chains out of reach of babies and young children.
Take extra care in bright sunlight as it may not be obvious whether the windows or patio doors are open or closed.
Surfaces such as tiles and marble floors can be very slippery.
Portable heaters, these must never be covered.
Our Cots and highchairs conform to local national standards. If they are damaged or deficient in any way then please report to us – [email protected]
Water features, rivers or the sea – Please ensure that children or anyone at risk cannot access it. Look for any steep drops or steps in the garden, and, if there are garden sheds or outbuildings, ensure that children or anyone at risk cannot get into them.
Equipment in children’s play areas should be safe and in good condition. You should satisfy yourself that the equipment is safe and in good condition before use.
Children should be supervised by a responsible adult at all times.

Balconies, landings, corridors, walkways, rivers

Never leave children unsupervised on balconies or landings.
Keep all furniture away from the balcony wall/railings.
Never lean over, sit or climb on the balconies or walkway wall/railings.
Take care when walking along corridors and walkways.
Before closing the door whilst on the balcony check that there is a handle on the outside.
Please supervise children at all times around any rivers or water. We are not held responsible for any injuries or accidents caused around the rivers or water edge.

Changes to Our Terms and Conditions

Taylor Holiday Lets may revise these terms of use at any time. It is the responsibility of the Client to take notice of changes made as some of the provisions contained in these Terms may supersede provisions or notices published elsewhere by Taylor Holiday Lets.